Date : 2007-07-21

Title : Call Center Services - RFP

Price :

Description :

Call Center Services - RFP

SUI NORTHERN GAS PIPELINES LTD.

REQUEST FOR PROPOSAL

SUI NORTHERN GAS PIPELINES LIMITED is the largest integrated gas company serving more than 2.8 million consumers in north central Pakistan through an extensive network in Punjab and NWFP. The company has over 43 years of experience in operation and maintenance of  high-pressure gas transmission and distribution systems.

SNGPL invites proposals for Call Center Services and development of an Integrated Information  System for its Complaint Management Systems.

Interested firms / organizations / services providers can obtain the tender documents till 10thSeptember, 2007 by 1700 hrs. Before purchasing the RFP, an authorized representative of the bidder may first examine the RFP during 1100 to 1230 hours on all working days up to a day before closing date of the bid. The RFP can be obtained upon payment of Rs. 1000/- (non-refundable) in the form of a CDR / Pay Order or Demand Draft in favor of Sui Northern Gas Pipelines Limited. All firms who intend to purchase the RFP are required to provide a copy of valid Income Tax Certificate.

Technical and Financial bids in separate in separate sealed envelopes must be submitted at the address given below not later than 11th September, 2007 by 1100 hrs.

Chief Information Officer (CIO)

IT / MIS Department

2nd Floor, SNGPL Head Office

21 Kashmir Road Lahore.

Bids will be opened on 11th September, 2007 at 1130 hrs in the office of the CIO.

For further information please contact

Telephone: 042-9202336

E-mail: CCqueries@sngpl.com.pk

Website: www.sngpl.com.pk